Terms and Conditions
This website shop.atherenergy.com is owned and operated by Ather Energy Private Limited, a company incorporated under the Companies Act, 1956 and having its registered office at 3rd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka - 560029 (hereinafter referred to as “We”, “Us”, “Company”, Ather”).
This website is authorised to sell Original Ather Merchandise in India and is operated exclusively by Ather Energy Private Limited.
These Terms & Conditions are legal contract (“Agreement”) between You and Ather Energy Private Limited (“Ather”/“We”/“Our”/“Us”/”Company”). You agree and acknowledge that you have read the Terms & Conditions set forth below. If you do not agree to these Terms & Conditions or do not wish to be bound by these Terms & Conditions, you may not use the Services and/or immediately stop using the Services. These Terms & Conditions do not alter in any way the terms of any other agreement you may have with us. These Terms & Conditions are incorporated into our Terms available on our website https://www.atherenergy.com/. Acceptance of our Terms shall constitute acceptance of these Terms & Conditions.
By placing an order on this site, you are entering into a transaction with Ather, for selling ATHER Merchandise in India. All names, brands, trademarks and logos on the website are the property of Ather. All names, brands, trademarks and logos are protected by copyright and/or registered trademarks and can only be used with permission from Ather.
The content of the website such as text, graphics, icons, images, videos, audio files and software are the property of Ather and www.atherenergy.com. You may not copy, republish or distribute content from the website for public or commercial purposes or otherwise use the copyrighted content without permission from Ather, as the case may be.
Any statement, condition, representation, description, or warranty otherwise contained in any catalogue, advertisement or other publication shall not be construed as overriding anything contained under these Terms & Conditions and in any and all events, these Terms & Conditions shall only be applicable for all Products sold by Ather on shop.atherenergy.com.
1.1 "Customer" means the Customer or end user who has purchased the Products for personal and domestic use.
1.2 “Product'' means the Ather Merchandise sold by Ather on its website shop.atherenergy.com.
2.1 Ather makes no warranties regarding the accuracy of the information on the website. However, you are always welcome to contact us if you find incorrect information on the website. Ather is entitled to change the content of the website at any time without preceding notice. If the website links to a third-party website, Ather makes no warranties for the content of the third-party website. These links are made for your convenience only, but it is at your own risk when you visit a third-party website. The below terms and conditions shall apply to all deliveries from Ather to customers purchasing goods from this website.
4. PRICES AND TAXES
4.1 All prices stated are inclusive of GST and other taxes.
4.2 Ather reserves the right to amend any prices stated on this website. Further, Ather reserves the right to amend any prices, taxes and/or other costs due to change in applicable laws, increased costs, public fees and charges.
5.1 Ather will usually accept and ship the order within 2 working days. The usual time of delivery from the time of dispatching the order is 1-5 working days. However, if delivery is to be made in far flung areas then delivery time can extend upto 8-9 days. The delivery is subject to any unforeseen reasons beyond the company’s control and the Company shall reserve the right to cancel the order in such circumstances.
5.2 Ather is not obliged to deliver goods which are out of stock.
5.3 There will be no delivery charges on any orders or any return shipment. Cost of shipping will be borne by Ather.
5.4 In case Product is not delivered within the stipulated time i.e maximum within 8-9 working days, You can get in touch with our Customer Care by calling on 7676600900 or send email to email@example.com by mentioning the order id.
6. RETURN/REFUND & EXCHANGE
6.1 Sale of all Products are final. You are not entitled to return or seek refund of the purchased products.
6.1.1 You can avail Exchange Requests.
6.1.2 You can raise exchange request in case of following situations:
- On receipt of defective or damaged product
- Product has missing parts or accessories
- Different from its description on the product detail page on shop.ather
6.1.5 Exchange requests shall not be entertained by Ather, if :
- Product has been used for reasons of trial;
- Product has been washed or on application of perfumed;
- Original price tag/labels/packaging/invoice had been damaged;
6.1.6 Exchange shall be completed by Ather, only in the case of requested product in requested size is available in stock.
6.1.7 In case of non-availability of desired product, You can get in touch with our Customer Care for an alternate product in requisite size or colour.
6.1.8 On receipt of exchange request,and post receipt & verification of product, the exchanged product shall be shipped within 15 days from date of receipt of product.
7. PAYMENT INFORMATION
7.1 Payment Method-All Electronic Payments mode including UPI, Netbanking, Credit Cards, Debit cards etc shall be accepted. Cash on Delivery option is not available.
7.2 While making Payments via any of the electronic payment methods, Ather will not be responsible in respect of any loss or damage arising directly or indirectly to due to:
- any failure in payment not attributable to Ather
- limitation of payment limit prescribed by Your bank, or
- Non availability of funds in the relevant account/ wallet, or
- Decline of transaction for any other reason/s.
7.3 All payments made against the purchases on the Website shall be in INR only and via payment methods as mentioned aforesaid.
7.4 We do not save Credit/Debit card or Net banking details on our website. On clicking the option Pay Now, you will be redirected to either Secure Payment Gateway or Bank’s Net Banking website for completing the transaction. You will then be required to enter your relevant card details or net banking details on the page to complete the transaction. On successful completion of the transaction, you will be redirected to our website with your order details and order number being displayed.
7.5 It is to be noted that in event of cancellation of order, we shall be not liable to refund any transaction charges imposed via payment entities.
7.6 It is to be noted that we will not be storing any Bank related information on our records and no one from the organisation will be exposed to this information.
8. CANCELLATION OF ORDER
9. ACCOUNT INFORMATION/ DETAILS SOUGHT FOR CREATION OF ACCOUNT
9.1 You can shop on our website by signing up and creating your account by providing basic details such as name, contact details, address etc.
10. DISCLAIMER OF WARRANTIES AND LIABILITIES
We expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or the content (including product information and/or specifications) on the website. While we have taken precautions to avoid inaccuracies in content, this Website/Applications/Forum, all content, information, software, products, services and related graphics are provided as is, without warranty of any kind.
You hereby expressly release Company and/or its affiliates and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions/inactions of the vendors and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.
Identifying any kind of vulnerability may not entail us to reward you. However, the same shall be subject to Company’s sole discretion and policies.
11. GOVERNING LAW & JURISDICTION
11.1 These conditions are governed by and construed in accordance with the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Bangalore.
12. ALTERATION OF SERVICE OR AMENDMENTS TO THE CONDITIONS
We reserve the right to make changes to our Website/Applications/Forum, policies, and these Conditions of Use at any time. You will be subject to the policies and Conditions of Use in force at the time that you use the Website/Applications/Forum, unless any change to those policies or these conditions is required to be made by law or government authority. If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
When you visit shop.atherenergy.com or send e-mails to us, you are communicating with us electronically. We may communicate with you by e-mail, SMS, WhatsApp, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mail, WhatsApp or phone calls from us.
14. SEVERABILITY & WAIVER CONTACT INFORMATION
If any provision of these Terms & Conditions are held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.
15. REGISTRATION OF COMPLAINTS:
In event of any complaints you can write to us firstname.lastname@example.org
16. EVENTS BEYOND OUR REASONABLE CONTROL
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
17. GRIEVANCE OFFICER AND NODAL OFFICER DETAILS
17.2 Further, if you have any complaints & grievances with respect to any product & services provided over the website, we have a designated “Grievance Officer”, who shall be responsible for Consumer grievance redressal in accordance with applicable laws:
C/o Ather Energy Private Ltd.,
3rd Floor, Tower D IBC KNOWLEDGE PARK IBC Internal Road,
Bannerghatta Main Rd, Bengaluru, Karnataka 560029
Time: 10AM – 5PM