Ather Number Plate Frames

Warranty Terms & Conditions

Ather Energy Limited (formerly known as Ather Energy Private Limited), a company incorporated under the Companies Act, 2013 and having its registered office at 3rd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka – 560029 (hereinafter referred to as “Ather”), has issued the below  “Warranty Terms & Conditions” (hereinafter referred to as the “Warranty Terms”) for its customers, setting out the warranties that Ather provides for the Products (as defined hereinafter), sold by Ather.

Any statement, condition, representation, description, or warranty otherwise contained in any catalogue, advertisement or other publication shall not be construed as overriding anything contained under these Warranty Terms and in any and all events, these Warranty Terms shall only be applicable for all Products sold by Ather.

1. Definitions

In these Warranty Terms, the following words will have the meanings assigned to them in

this clause, except where inconsistent with the context:

1.1. “Authorised Retail Partner” means retail partners that have been authorised in writing by Ather to sell the Product. 

1.2. “Customer” means the Customer or end user who has purchased the Product for personal and domestic use.

1.3. “Defect” means manufacturing defects which shall not include the exclusions provided in clause 3.

1.4. “Normal Use” means the usage of the Product in the manner intended for the end user, in accordance with legal regulations, and does not include any commercial use or for any entertainment/rallies or test purpose.  

1.5. “Product” means the Number Plate Guard sold by Ather or its Authorized Retail Partners.

1.6. “Warranty Period” shall mean 06 months from the date of sale invoice.

2. Warranties

Subject to the conditions and exclusions listed herein, Ather warrants that the Product sold by Ather shall be free from any manufacturing defect in material or workmanship during the Warranty Period.

2.1 Ather’s sole obligation under these Warranty Terms shall be limited to either repairing or at its discretion replacing by itself or through its Authorised Retail Partner, only those Products which, upon examination by Ather, prove to Ather’s satisfaction to have a Defect which is not caused as a result of an exclusion set out under Clause 3 of these Warranty Terms or by any other act of commission or omission of the Customer. Ather may perform such repairs as Ather deems fit, in-order to restore the original functionality of the Products without replacing the defective Products with new Products or parts associated with the same.

2.2 In the event of replacement, Ather reserves the right to select and repair only the defective parts without replacing the entire Product altogether. All parts removed or replaced under this Products Warranty Terms will be returned to Ather and shall be constituted as the property of Ather and the Customer shall have no right therein.

2.3 Warranty for the part(s) associated with Products that have been replaced or repaired shall be effective only for the balance term of the Warranty Period.

2.4 Warranty claim must be accompanied by the original sales invoice.

3. Exclusions  

Ather shall not have any obligation under these Warranty Terms in respect of the following:

3.1. Damage or Defects in the Products arising out of or as consequence of:

(a) vehicular accidents, collisions, or any objects hitting the Product;

(b) theft or vandalism; 

(c) improper usage or handling (intentional or unintentional) including storage or usage under abnormal conditions such as extreme heat, or under water, usage of sharp tools etc;

(d) use of Products otherwise than as will be considered Normal Use;

(e) use of or contact with harmful chemicals, abrasive substances or exposure to sources of intense heat;

(f) any modifications/ installations made to the Products by any entity other than Ather or its

Authorised Retail Partner;

(g) performing illegal activity(ies) using the Products under any applicable laws;

(h) not being used properly as per instruction manual;

(i) physical damage due to normal wear and tear including but not limited to scratches; 

(j) damages done via animal bites or similar;

(l) an act of God or environmental factors, including, but not limited to, earthquake, war,

terrorist attack, exposure to sunlight, airborne chemicals, lockouts, strike, riots, frost, tree

sap, animal or insect droppings, road debris (including stone chips), industrial fallout, rail

dust, salt, hail, floods, wind storms, acid rain, fire, water damage, contamination, lightning,

animal or rodent related damages, and other environmental conditions;

3.2. Damages resulting from misuse, improper handling, or incorrect installation;

3.3 In the event the Product has been assembled, disassembled, altered, serviced, repaired or modified by any unauthorized third party, in any manner, or using tools not authorized by Ather;

3.4 Any other damage or defect in the Products which is caused by the misuse, fault or improper maintenance;

3.5 Any repair or replacement required as a direct result of unauthorized modifications of Products;

3.6 Any liability of whatsoever nature, death or injury that a customer or third party may incur as a result or Defect covered by the Warranties Terms;

3.7 Damaged and defective Products have been received/accepted by the Customer while purchasing the Product and the same is being used.

3.8 Products used outside the territory of India

4. Warranty Claim Process

4.1. Customer to raise Warranty claim with Ather or its Authorised Retail Partner from whom the Product was purchased. In case of online purchase, Customer to connect with Ather Customer Care.

4.2. Customer must ensure the following while claiming the warranty:

i. Submit a clean Product for inspection along with sale Invoice.

ii. Describe the Defect.

4.3. On inspection, (a) if a claim is found valid as per the Warranty Terms defined herein, Ather will repair or replace the Products at its discretion; (b) If the claim is found invalid, the same shall be intimated to the customer.

5. For exchange and refund queries, please refer to the most updated Exchange and Refund terms published on our official website at *link*.

6. Other Terms and Conditions

6.1 The Customer acknowledges to read and understand these Warranty Terms and all the caution warnings associated, at the time of purchase of the Product. Ather or its Authorised Retail Partner will not be held liable for any special, indirect, remote, incidental, or consequential damages of any kind including depreciation, loss of life, loss in value of Product, loss of use or income due in full or part directly or indirectly due to non-use of Product.

6.2 Ather shall only bear the costs of material and labour for repair or replacement of Product under the Warranty Terms. Any additional costs including, without limitation, transportation costs will not be covered under these Product Warranty Terms and shall be the sole responsibility and risk of the Customer.

6.3 On expiry of the Warranty Period, all repairing or replacement services to be provided by Ather or through its Authorised Retail Partner shall be chargeable at such rates as may be specified by Ather from time to time.

6.4 THIS LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTY MADE IN CONNECTION WITH THE SALE OF THE PRODUCTS BY ATHER. ANY IMPLIED WARRANTY, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE IS LIMITED IN DURATION TO THE STATED PERIOD OF THIS WRITTEN WARRANTY.

6.5 The Customer submits to the exclusive jurisdiction of the courts at Bangalore.

6.6 Ather shall have the right to make changes to the design or functioning of its product from time to time and shall not be under any obligation to provide these changes for products that have been previously sold by it.

6.7 Any statement, condition, representation, description or warranty otherwise contained in any catalogue, advertisement or other publication shall not be construed as enlarging, varying or overriding anything contained under these Warranty Terms.

6.8 Ather reserves the right to update these terms from time to time. Your continued use of the product shall indicate Your acceptance of the revised terms.